Terms and conditions of sale.

Last updated: 12 November 2026

These terms apply to every purchase from the Maldon & Tiptree FC online club shop. Please read them, together with our delivery, returns and refunds page, before you order. They follow UK consumer law, and nothing in them affects your statutory rights.

Personalised shirts, and anything else printed to your instructions, cannot be refunded, returned or exchanged unless they are faulty or we made a mistake. See section 9.

1. About us

The club shop is run by Maldon & Tiptree Football Club Limited, a company registered in England and Wales, company number 07479835. Registered office and trading address: Maldon Stadium, Park Drive, Maldon, Essex CM9 5JQ. VAT number: 227237514. Email: info@maldontiptreefc.com.

Orders are packed, personalised and shipped for us by our official kit partner, ProKit UK Limited (company number 06464030), from its warehouse in Harold Wood, Essex. Your contract is always with Maldon & Tiptree Football Club Limited, these terms apply to your order, and you should contact the club about anything to do with it.

2. Who can buy

You must be 18 or over to place an order. If you are under 18, a parent or guardian who is the cardholder must place the order or give permission. Products are sold for personal use and not for resale. For limited-edition items we may limit how many each customer can buy, and we’ll show any limit on the product page. We deliver to UK addresses only.

3. Products and images

Product photos are for illustration. Colours can look different on different screens, and pre-order items may be shown using the manufacturer’s sample, so the final product can differ slightly. If an image and the written description differ, the written description (product name, details and code) is what you are buying. Size guides are a guide only; if you’re unsure, please ask us before ordering, especially for personalised shirts.

4. Prices and availability

Prices are in pounds sterling and include VAT. Delivery charges are shown before you pay. We may change prices at any time, but this won’t affect orders already placed. We try to show stock accurately; if an item turns out to be unavailable, we’ll tell you and offer a suitable alternative or a full refund for that item. You won’t be asked to pay more for an alternative unless you agree.

5. Pricing and description errors

Despite our best efforts, a product may occasionally be listed at the wrong price or with the wrong description. If we spot an obvious error, we won’t supply at the wrong price. We’ll contact you and you can either continue at the correct price or cancel for a full refund.

6. Placing an order and when the contract starts

You’ll see your basket, delivery cost and total price before you pay. When you place an order you’re making an offer to buy. We’ll email to acknowledge your order; that email is not acceptance. The contract starts when we email to confirm your order has been dispatched or is ready to collect. If we can’t accept your order, we’ll tell you and refund you in full.

If you need to change an order, contact us as soon as possible. We’ll do our best, but once an order is being processed, and especially once printing has started, we may not be able to change it.

7. Payment

All online payments are taken securely by Stripe, our only payment provider. We accept Visa, Mastercard, Apple Pay and Google Pay. We don’t accept American Express. The full amount is taken when you place your order, including for personalised and pre-order items. We don’t charge a fee for paying by card.

You pay on Stripe’s secure checkout page, and your card details go straight to Stripe. The club never sees or stores your card number or security code. Stripe runs automated fraud checks and may decline a payment that looks high risk. We may also contact you to verify an order (for example, to confirm the billing address) before we dispatch it. Orders confirmed as fraudulent are cancelled and reported to Action Fraud and the police.

8. Pre-orders and new kit launches

Pre-order items show an estimated dispatch date. These dates depend on our suppliers and can move; we’ll keep you updated. If we can’t deliver within 30 days of the estimated date, or by any date we’ve agreed with you as essential, you can cancel and get a full refund for the item.

9. Personalised shirts and printed items

Personalisation means any name, number, badge, patch, text or design added to an item at your request.

• Check before you buy. We print exactly what you enter, so check the spelling, number and size carefully. Printing follows the kit’s official style and standard placement, and product images are only a guide to how it will look.
• No changes once printing starts. Contact us straight away if you’ve made a mistake. Once your item has gone for printing we can’t change or cancel it.
• No refunds for personalised shirts. Because they’re made to your specification, the 14-day right to cancel under the Consumer Contracts Regulations 2013 does not apply. We cannot refund, return or exchange a personalised shirt or printed item for a change of mind, the wrong size, or details you entered incorrectly.
• We’ll put it right if we got it wrong. If the shirt or the printing is faulty (for example, peeling or misaligned lettering), or it doesn’t match what you ordered, you’re entitled to a repair, reprint, replacement or refund under the Consumer Rights Act 2015. Any refund covers the full price, including the personalisation.
• What we won’t print. We may refuse personalisation that is offensive, discriminatory, or that uses another person’s or organisation’s name, trade mark or logo without permission. If so, we’ll contact you and refund that part of the order.

10. Your right to change your mind (non-personalised items)

For items that aren’t personalised, you can cancel within 14 days of the day you receive them, for any reason. Tell us within that time, then send the items back within a further 14 days. Return postage is at your cost unless the item is faulty or we sent the wrong thing. Items should be returned unworn, with tags and original packaging; if an item has been used beyond what you’d do to check it in a shop, we may reduce the refund to reflect its lost value.

We refund you within 14 days of receiving the items back (or proof you’ve returned them), to your original payment method through Stripe. If you cancel the whole order, we also refund the postage you paid. If your order qualified for a free delivery offer and a partial return takes it below the offer’s minimum spend, we may deduct our standard delivery charge from your refund.

Full details and the model cancellation form are on our delivery, returns and refunds page.

11. Faulty items

Everything we sell must be of satisfactory quality, fit for purpose and as described. If an item is faulty, tell us with photos of the fault. We may ask you to send it back for inspection, at our cost. You can reject a faulty item for a full refund within 30 days of delivery; after that you can ask for a repair or replacement, and a refund or price reduction if that doesn’t solve the problem. Normal wear and tear, accidental damage and misuse are not faults.

12. Delivery and missing parcels

Delivery costs and estimated timescales are on our delivery, returns and refunds page and at checkout. Estimated dates are not guarantees, but unless we agree otherwise we will deliver within 30 days of the contract starting. Items are your responsibility once delivered to you or someone you nominate, and they belong to you once paid for.

If an item is missing from your parcel, please tell us within 48 hours of delivery so we can investigate with the courier quickly. If we sent the wrong item, tell us within 72 hours. If your parcel hasn’t arrived within 10 working days of dispatch, or tracking says it was delivered but you don’t have it, contact us. We’ll investigate with the courier, which can take up to 10 working days, and may ask you for reasonable information to support the claim. If the parcel was lost before it reached you, we’ll send a replacement or refund you.

13. Purchases in person at Maldon Stadium

These terms cover online orders. If you buy from the club shop in person on a matchday or at the stadium, the 14-day right to cancel doesn’t apply, but as a goodwill policy we’ll exchange unworn, non-personalised items or give a credit note within 28 days with proof of purchase. Your rights if an item is faulty are the same however you bought it.

14. Discount codes and offers

Each offer has its own conditions and expiry date, shown when we announce it. Unless stated otherwise, only one code can be used per order, codes have no cash value, and offers can’t be combined. We may withdraw an offer at any time, but this won’t affect orders already placed. If you return part of a discounted order, we refund what you actually paid for those items.

15. Our responsibility to you

If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights as a consumer. We sell for domestic and private use only and are not responsible for business losses.

16. Events outside our control

We’re not responsible for delays caused by events beyond our reasonable control, such as supplier shortages, courier disruption, severe weather or strikes. If this happens we’ll contact you and do what we can to minimise the delay. If the delay is significant, you can cancel and get a refund for anything you’ve paid for but not received.

17. Your personal information

We use your information to process and deliver your order as explained in our privacy policy. Card payments are handled by Stripe and we never hold your card details.

18. Problems, complaints and disputes

If something goes wrong, contact us at info@maldontiptreefc.com. We aim to reply within 5 working days and to resolve things fairly and quickly. If you paid by card, you may also be able to ask your card provider for help.

These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of your home nation.

19. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones shown on this page when you placed it.